Order Support Representative I

In the Order Support Representative position the candidate will be expected to process orders received through various electronic channels (EDI, Esker(email and fax) and the company website) promptly and thoroughly.

This process includes reviewing transactions for accuracy and completeness, exercising attention to detail. You will resolve customer concerns via phone and / or email as required.

In this role there is a need to be able to learn several different systems and regularly use several systems at once. Two monitors are used on a daily basis to support these actions.

The candidate will work with others within the customer service department as well as other departments as necessary.

How You’ll Make An Impact :

This a high volume order entry role. To make an impact, speed, accuracy, focus, attention to detail and processes is key.

What You Bring :

• Education : High school degree or equivalent.
• Work Experience : 0-2 years experience in customer service, sales support, or equivalent combination of education and experience.
• Proficient communication and computer skills.
• Ability to gain and comprehend company specific product and system knowledge.
• Hands on experience with MS Office with the ability to work in databases entering and retrieving information.
• This is a fully remote role; ability to work independently and prioritize workload.

Total Rewards Package : At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce.

Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.

Benefits : We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more!

Compensation : The estimated hourly rate for this position is $16.11 to $27.60 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors.

This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

Who We Are : For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare.

As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products.

We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe.

Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement : Bio-Rad is an Equal Employment Opportunity / Affirmative Action employer, and we welcome candidates of all backgrounds.

Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.