Job Description
Job Description
Description
Position : Call Center Customer Service Assistant
Location : Phoenix, AZ
Employment Type : Full-time
Job Summary :
We are looking for a dedicated and customer-focused Call Center Customer Service Assistant to join our team. The ideal candidate will handle inbound and outbound calls, provide exceptional customer service, and ensure customer inquiries and issues are resolved efficiently.
You will serve as the first point of contact for customers, representing the company in a professional and courteous manner.
Key Responsibilities
Handle Inbound and Outbound Calls :
- Respond to customer inquiries, complaints, and issues in a timely and professional manner.
- Make outbound calls for follow-up, product updates, or customer satisfaction surveys.
Customer Support :
- Provide information about products, services, and company policies.
- Assist customers with troubleshooting and resolving service-related issues.
Problem Solving :
Investigate and resolve customer complaints or escalate them to the appropriate department when necessary.
Maintain Customer Satisfaction :
- Strive to meet and exceed customer expectations by delivering excellent service.
- Contribute to improving customer loyalty and retention.
Skills, Knowledge and Expertise
- High school diploma or equivalent (required). An associate degree or relevant certification is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software and basic computer applications.
- Ability to remain calm and professional under pressure.
Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement plan with company match.
- Professional development opportunities.
- Fun and creative work environment.
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