Customer Service Rep
Customer Service Rep
Job Category : Supply Chain & Customer Service Requisition Number : CUSTO01023 Showing 1 location Job Details
Description
Techmer PM is a leading materials design company and works in deep partnership with plastics processors, OEMs, and designers to solve some of their most difficult business, manufacturing, and sustainability challenges.
For more than 30 years, we have helped consumer and industrial product manufacturers achieve the finest color, texture, appearance, and functional enhancements for a variety of product applications.
We are currently seeking a Customer Service Representative for our Clinton, Tennessee facility.
The Customer Service Representative is responsible for providing unprecedented customer focus for customer order completion to customers and business partners.
Responsibilities include :
- Order Fulfillment
- Inventory Management
- Sales / Customer Support
- Inter-company Transfer Orders
- Customer Pricing
- Shipping
- On-time Delivery
- Other duties may be assigned
Qualifications / Requirements / Skills :
- High school diploma and GED is required. Associate degree is preferred.
- Minimum of 5 years customer service and order management experience is required.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite.
- Experience with SalesForce & Microsoft AX is preferred.
- Demonstrated experience dealing with complex, non-standard issues, troubleshooting, and problem resolution.
- Exceptional writing abilities to provide clear, empathetic customer support via e-mail or phone.
- Capable of working with limited supervision while using personal initiative and independent judgment to make decisions in the best interest of Techmer and our customers.
Qualifications
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