Courtyard by Marriott Hotel Front Office Manager in Solana Beach

Job Responsibilities

What You Will Be Doing

Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides / bell staff, concierge staff and PBX operators.

Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.

Accurately manage and operate the PMS system at the front office, including all daily transactions and those which are not performed often.

Be part of the hotel executive leadership team, through offering strong communication and high-level respect for other department managers.

Provide ongoing training to front desk associates for both brand and corporate SOPs.

Take the initiative to drive success through leadership, empowerment and accountability.

Salary for this position ranges from $60,000 to $70,000 DOE.