Description
Provides scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions.
Principle Responsibilities
Provides scheduling support and coordination of appointments. Schedules all appointments for services in or outside of the system preferably in person.
Coordinates other services needed, medical records and other pertinent information including patient education materials.
Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
Facilitates requests for billing related items such as price estimates or itemized statements.Processes all incoming calls and correspondence regarding billing issues and service questions.
Provides first resolution regarding patient complaints. Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.
Assists with patient account adjustments such as updating patient demographics and insurance information.Responds to billing and quality of care issues, complaints, or concerns.
Documents all contacts with patients or clients as needed.
- May complete prior authorization, referrals, complex specialty scheduling and manage work queues.
- Other duties as assigned.
Required Qualifications
- Must be 18 years of age with education and / or experience needed to meet required functional competencies as listed on the job description
- 0 to 2 years of experience in a Clinic Office Specialist role
- 2 to 5 years of experience as a medical receptionist or customer service position
- 2 to 5 years of basic medical terminology experience
Preferred Qualifications
- High school diploma or GED
- Associate's or Vocational degree
- Medical Reception or equivalent program
- 0 to2 years of previous scheduling experience with electronic medical record
Physical Demands
- Sedentary :
- Lifting weightUp to 10 lbs. occasionally, negligible weight frequently
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