Customer Service Representative

What s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country s leading financial servicing providers.

Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That s Nice, But What s the Job?

In short, we are looking for a motivated individual to create long term solutions to help customers maintain the quality of their loan while providing excellent levels of customer service.

In long, you will :

• Provide excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial obligations
• Contact or attempt contact with customers who are delinquent
• Collect past due payments and negotiate payment plans while maintaining positive relationship with customers
• Maintain positive working relationships with the Loan Servicing team
• Meet or exceed production goals
• Performs other related duties as assigned

So What Kind of Folks Are We Looking for?

• Agile in a fast-paced environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.
• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
• Love of listening. We need folks that listen with the intent to understand, not just reply.
• Timely. We don t believe in being fashionably late . You ll need to adhere to regular and predictable attendance.
• Level headed. You ll need the ability to maintain personal composure when confronted with a difficult situation.
• Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
• Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.

The Specifics.

• High School Diploma or GED
• 2+ years of experience in collections, customer service, sales, or retail industry
• Professional and persuasive communication and negotiation skills.
• Value and embrace diversity.
• Required to work a flexible schedule including evenings and Saturdays.
• Located on-site in our exciting contact center in Mesa, Arizona.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We re as passionate about your professional development as you are. With that, we ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!
• Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
• 15 Days of PTO and 8 Paid Holidays. Not just lip service : we work hard, to play hard.

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this : 90% of our rockstar employees say they feel right at home here.

We could spend a lot of time having you read about ALL our awards, but we ll save time (and practice some humility) just naming a few others;

Comparably Awards : Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don t forget Phoenix Business Journal Healthiest Employers (okay, we ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don t just look for the right person for the job, we seek out the right person for DriveTime.

Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!