Front Office Supervisor

Job Description

Job Description

Company Description

Goldener Hirsch, Auberge Collection is an iconic luxury inn located in legendary Deer Valley, Utah. Designed in the spirit of an Austrian ski chalet, the intimate resort’s mid-mountain location offers direct access to over 200 perfectly groomed ski runs and 4,300 skiable acres as well as warm-weather outdoor pursuits. The 18 newly redesigned rooms and suites, including a Signature Suite that occupies the entire fourth floor, offer old-world charm with wood-burning fireplaces, vaulted ceilings and arched doorways; and, 40 residences, set in two new modern buildings designed by acclaimed architect Tom Kundig, are outfitted with full-service kitchens, contemporary living spaces and private balconies. Resort amenities include a luxurious lobby, adjacent Terrasse, exclusive private dining room, unique venues for private events and post-adventure wellness amenities such as customized massages in spa suites, breathtaking rooftop pool, infinity-edge hot tub and state-of-the-art fitness center. An award-winning restaurant skillfully marries Bavarian specialties with farm-fresh regional fare sourced from local Park City pastures, while the Antler Lounge, a chic gathering spot, comes alive in the evenings with après cocktails and live entertainment. Founded in 1992, the inn is owned by the philanthropic Eccles family who have been a part of the development of Utah’s ski region since the late 1800s.

For more information : auberge.com / goldener -hirsch

Follow Goldener Hirsch on Instagram @goldenerhirschauberge

Job Description

Key Responsibilities :

Guest Services & Operations :

Oversee and assist with check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience.

Team Leadership & Training :

Supervise front desk staff, providing guidance, training, and support to uphold exceptional customer service standards and policy adherence.

Reservations & Room Management :

Monitor and manage room reservations, ensuring accuracy, availability, and timely handling of special requests or discrepancies.

Guest Relations & Problem Resolution :

Address guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable front desk environment.

Shift Coordination & Task Delegation :

Oversee front desk operations during assigned shifts, ensuring appropriate staffing, smooth transitions, and effective task delegation.

Interdepartmental Communication :

Act as a liaison between guests and hotel departments, facilitating seamless communication to enhance the overall guest experience.

Reporting & Record Keeping :

Maintain accurate records of guest interactions, transactions, and room availability, generating reports to support management decisions.

Qualifications

Qualifications :

• Experience :  2+ years of hotel reception experience, preferably in a 4 or 5 star hotel.
• Technical Skills :  Extensive knowledge of Google Applications, including Gmail, Calendar, and Tasks.
• Software Knowledge :  Alice and Opera experience preferred.
• Leadership :  Previous supervisory experience preferred.
• Customer Service Excellence :  Strong interpersonal and communication skills, with a passion for delivering outstanding hospitality
• Flexibility :  Willingness to work a variety of shifts, including evenings, weekends, and holidays as needed.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information : auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

GHI Operating Company LLC is an Equal Opportunity Employer, M / F / D / V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.