As a family owned and operated business established in 1950, El Milagro provides authentic quality tortilla products and exemplary service to its customers.
Not only will the right candidate be joining a dynamic team, but they will also uphold El Milagro’s core values.
Essential Duties and Responsibilities :
- Provide professional customer service.
- Obtain customer and billing information, product to be purchased and reported on order forms.
- Verify accuracy of customer and order history.
- Inform the customer of order information including prices, shipping dates and anticipated delays.
- Review and ensure accuracy of account information and orders.
- Maintain record of new product orders and status.
- Review and report account / order modifications.
- Conduct client pick-up procedures.
- Recommend and provide product information to meet the needs of potential new customers.
- Obtain and enter new customer information.
- Place product sample orders for potential new customers and active customers.
- Receive and respond to customer concerns.
- Prepare invoice and shipping documents.
- Confer with warehouse and route salesmen to push through or track orders.
- Calculate shipping and total charges for products.
- Confer with warehouse to determine availability of requested merchandise.
- Record transactions and collect payment for product for further processing.
- Ensure pending calls are handled appropriately.
Qualifications :
Minimum of 1 year experience in entering data and customer service.
Fluent in Spanish and English preferred.
Open availability.
Physical Demands :
Sitting for extended periods, repetitive tasks, lifting up to 15 lbs.
Working Environment :
Office like environment in plant.
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