Receptionist
Under the direction of the Director of Telecommunications, the Receptionist operates the hospital's telephone system console;
greets and manages visitors; coordinates requests for information and services as appropriate; and provides miscellaneous services at the reception desk as directed.
Job Duties & Responsibilities :
Departmental :
Operate the hospital's phone system console to receive, screen, and direct calls appropriately, while maintaining confidentiality of patient and staff information.
Take and process messages for intake, as directed.
- Greet and manage visitors according to hospital policy.
- Coordinate requests for information and services as appropriate. Facilitate communication between departments and staff as needed.
Make announcements using the overhead paging system as directed and according to policy.
- Assist with the hospital's emergency code situations as directed, including emergency paging.
- Provide miscellaneous services at the reception desk.
- Monitor sign-out of hospital vehicles according to policy.
- Sell meal tickets and other items, as directed.
- Balance the cash register.
- Secure patient valuables according to policy.
- Log parcels for shipping, as directed.
- Maintain the key log.
- Provide other services, as directed.
Hospital
- Promote department goals and the mission of Rogers Memorial Hospital.
- Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.
- Participate in Hospital committees, Performance Improvement / Quality team meetings, and team projects, as directed.
- Project a professional image by wearing appropriate, professional attire per the Hospital's dress code policy.
- Demonstrate positive, calm, professional, and effective communication skills.
- Demonstrate punctuality, preparedness, and good organizational ability.
- Contribute to Performance Improvement / Quality initiatives in a positive, solution-focused manner.
- Fulfill all Human Resources and Infection Control requirements.
Additional Job Description :
Education / Training Requirements :
- High school diploma or GED required.
- Six (6) months of clerical or business training or receptionist experience, or equivalent, is required.
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