Welcome to Next Coms Talk
At Next Coms Talk, we specialize in delivering bespoke communication solutions tailored to your unique needs. As a premier call centre, we pride ourselves on offering personalized and high-quality service that goes beyond the standard.
Position Overview :
The Entry Level Customer Service Assistant will support the customer service team by addressing customer inquiries, providing assistance, and ensuring customer satisfaction.
This role involves answering inbound calls, responding to emails, and troubleshooting basic issues.
Key Responsibilities :
- Answer customer calls and emails
- Resolve customer complaints and issues in a timely manner.
- Maintain records of customer interactions and transactions.
- Collaborate with team members to enhance service delivery.
- Ensure compliance with company policies and procedures.
Requirements
- High school diploma or equivalent; higher education preferred.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite and customer service software.
- Excellent problem-solving abilities and a positive attitude.
- Customer-focused mindset with a willingness to assist.
Benefits :
- Health, dental, and vision insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
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