Title : Senior Account Executive - B2B Software Sales - Remote EST ideally
Location : Remote EST - Florida or North Carolina preferred
Salary : Base of $70,000-100,000 + Quarterly Bonuses (OTE will max around $150K)
RESPONSIBILITIES
Reduce Time To Value : Unblock customer issues and help customers move to production
quickly.
Expand Utilization & Feature Adoption : Identify additional opportunities for customers to
gain value from, including incorporation of new features and functionality.
Increase internal Expertise : Share best practices and lessons learned from client
interactions. Coach other customer facing staff.
Amplify Voice Of The Customer : Communicate customer needs and feedback, backed by
data, to colleagues in product and business development roles.
REQUIRED / SUGGESTED ACADEMIC BACKGROUND
BA / BS (MBA / Master)
WORK EXPERIENCE REQUIRED
5-8 years total work experience in change management, technology implementation,
process design and / or project management roles
5+ years working with Fortune 1000 customers in a customer success, professional
services or consulting role
- Prior experience working with B2B SaaS solutions in a customer facing role
- Successful track record of owning a financial target and book of business
- Comfortable working cross functionally and coordinating solutions with individuals outside
of your reporting team
Experience building strategic relationships within a customer environment and uncovering
opportunities for expansion
Highly proficient computer skills including CRM, ticketing systems, Microsoft and Google
product suites
QUALIFICATIONS REQUIRED (Soft Competencies)
- Empathetic and curious, attuned to others challenges and motivated by solving them
- Excellent listener
- Persuasive communicator
- Creative and driven, finding paths to solutions that others may miss
- Positive and poised in all situations
- A quick learner with a passion for technology
TECHNICAL COMPETENCIES (Required tools, Systems and applications)
Preference given to candidates with
- Experience working with REST and other APIs
- Understanding of relational databases (specifically SQL) desired
- Experience with PHP and / or JavaScript a plus
INFORMATION SYSTEMS, SOFTWARE APPLICATIONS AND OTHER TOOLS NEEDED
- Experience with CRM, account management and ticket management systems
- Highly proficient computer skills including Ms Word, PowerPoint, Excel and Google Docs
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