Helpdesk Specialist
Trinity Global ConsultingWashington, DC, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionMinimum 5 years of experience as an Enterprise Services Desk Specialist Experience providing technical expertise in enterprise systems and cloud systems (M365, AWS, Google platforms) Knowledge of IT Hardware and Software Systems and Applications support Experience with help desk software for accurately recording and tracking calls Understanding of desktop, laptop, tablet, and mobile device support procedures Knowledge of Microsoft Office 365 applications and common business software Experience with anti-virus software and security compliance procedures Ability to obtain and maintain Public Trust security clearance Medical, Dental & Vision Coverage – Full coverage for employees and family through CareFirst and VSP. Paid Time Off – Minimum of 2 weeks PTO in accordance with contract requirements. Paid Holidays – 11 federal holidays observed annually. Disability & Life Insurance – Short-term / long-term disability, life insurance, and AD&D coverage included. 401(k) Retirement Plan – Competitive plan managed through Ameritas . Professional Training – Formal training provided as required, with additional learning opportunities based on role.
Duties May Include :
- Provide helpdesk support via on-site (in person), remote, telephone, and email channels
- Respond to and troubleshoot technical support requests for desktop, laptop, tablet, mobile device applications, and printers
- Troubleshoot and resolve issues with USAB desktop software applications, including Microsoft Office 365, VPN software, and agency applications
- Perform proactive and preventive maintenance of desktop, laptop, tablet, and mobile devices
- Configure desktop, laptop, tablet, and mobile device security settings in accordance with CISO guidance
- Deploy standard disk images of USAB computers and mobile devices
- Document and maintain standard hardware, operating system, and software configurations
- Manage deployment of new computers and mobile devices, reconfiguration of previously used equipment
- Provide hands-on technical support for 2 conference rooms including equipment setup and troubleshooting
- Coordinate configuration changes via the defined Change Configuration Board (CCB) process
- Provide deskside support between 8 : 00 AM and 5 : 00 PM EST, Monday through Friday
Requirements
Required Qualifications :
Benefits
At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes :
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Helpdesk Specialist • Washington, DC, US
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