Field Service Technician (Chicago, IL)

Join us as we empower the world to work out, creating healthier lives together.

About the Opportunity :

Are you a hands-on problem solver who loves to be on the go and provide exceptional customer service? As a Field Service Technician with Life Fitness / Hammer Strength, you will manage an assigned service territory in Chicago, visiting commercial and consumer customer locations to diagnose / troubleshoot, repair, and complete preventative maintenance on fitness equipment.

You will work alongside Sales and as part of the broader Service team, building relationships and managing your service territory to provide a best-in-class customer experience playing a critical role in our mission to bring high-performance, reliable solutions to people, wherever and whenever they work out.

Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles;

conducting preventative maintenance

Building strong relationships with customers and sales partners, establishing themselves as a trusted service advisor, and working to proactively complete service while on-site

Managing daily workload and scheduling to ensure the best service to the customers and business - effective management of metrics such as tasks per day, customer resolution time, first-time fix rate, etc.

Traveling assigned territory, primarily via company-provided van, to efficiently deliver on key metrics, referenced above

Managing a proper inventory of spare parts, replenishment of service inventory, coordinating the disposition of exchanged parts, minimizing shrinkage, and generally maintaining company supplied vehicle in good working order

Maintaining accurate service records and reports on equipment problems in the field and completing expense reports promptly.

Attending installs and regional trade shows

Working in compliance with Life Fitness Health & Safety procedures.

Other duties and responsibilities as assigned.

3+ years of proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity

High school diploma or GED required, Associate's degree in electronics or technical degree preferred

The ability to adapt quickly, multi-task, and thrive in an independent (remote), deadline-driven environment; you will be working as part of an awesome, broader, but geographically distributed team

Proficiency in diagnosing and troubleshooting issues with electro-mechanical, networking, and audio / visual (A / V) technologies with strong working knowledge of WiFi connectivity, power electronics, digital / analog circuits, AC / DC power systems, etc.

Ability to build great relationships with internal and external customers

Strong organization skills, attention to detail, results orientation, and accountability

Excellent communication skills (both verbal and written) and an ability to interface with both internal and external customers in a positive, highly professional manner.

Previous experience with Oracle or another comparable ERP preferred and basic proficiency with Microsoft Office Suite (word, outlook, etc.) required

Must be able to lift up to 50 - 100 pounds, push and pull equipment, and carry up to 50 pounds a distance of 100 feet; Must be able to stand, bend, and / or kneel for up to two hours at a time.

Must possess a valid and unrestricted state driver's license. Ability and willingness to travel up to 85% of the time via automobile (and occasionally via airplane).

THE LIFE FITNESS / HAMMER STRENGTH FIELD SERVICE TECHNICIAN ROLE IS A GREAT OPPORTUNITY TO :

Join a dynamic organization leading the global fitness industry, creating solutions that benefit facilities and exercisers, helping keep people active and positively impacting lives.

Take advantage of rewards and recognition for superior performance (base salary + commission and quarterly incentive eligibility).

A collaborative environment fostering teamwork and accountability.

Comprehensive wellness benefits

Superior employee purchase program for Life Fitness brand product discounts and reduced rates on everyday products and services like vehicles, electronics, homeowner insurance, etc.

Individual compensation packages are based on a variety of factors unique to the candidate, including skill set, experience, qualifications, and other job-related reasons.

A reasonable estimate of the compensation range for this position is $50,000 - $65,000 per year. Additional benefits beyond base / bonus compensation include : a strong wellness and total rewards package (medical, dental, vision, life, disability, parental, 401K match, tuition assistance, discounts, & more), an awesome one-team environment AND ability to work independently, ability to make an impact empowering the work to work out and creating healthier lives together.

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