Our client is looking SAP C4C Service Cloud Utilities Functional Consultant for Long term project in Remote (Seattle,WA) below is the detailed requirements.
Job Title : SAP C4C Service Cloud Utilities Functional Consultant
Location : Remote (Seattle,WA)
Duration : Long term
Job description :
- Bachelor's degree in Computer science or equivalent, with minimum 10+Years of relevant experience.
- Must have Experience in SAP Service Cloud solutions, SAP Service Cloud implementations, with a focus on the utilities industry including meter-to-cash, customer service, and billing.
- Minimum of 3 years of experience in SAP Service Cloud implementations, with a focus on the utilities industry.
- Strong understanding of utility business processes, including meter-to-cash, customer service, and billing.
- Proven track record of successful SAP Service Cloud project delivery in a consulting environment.
- Excellent communication, presentation, and stakeholder management skills.
- SAP Service Cloud certification is highly desirable.
- Analyze client business processes and requirements to develop tailored SAP Service Cloud solutions.
- Lead the design, configuration, and testing of SAP Service Cloud modules to ensure they align with client needs.
- Collaborate with cross-functional teams, including technical developers and business analysts, to integrate SAP Service Cloud with other systems.
- Provide expert guidance on utilities industry best practices and regulatory compliance within the SAP Service Cloud environment.
- Conduct training sessions and workshops for end-users to ensure successful adoption of the implemented solutions.
- Manage project timelines, deliverables, and stakeholder expectations throughout the implementation lifecycle.
- Troubleshoot and resolve complex issues that arise during the deployment and post-go-live phases.
- Lead the design, configuration, and testing of SAP Service Cloud modules to ensure they align with client needs.
- Collaborate with cross-functional teams, including technical developers and business analysts, to integrate SAP Service Cloud with other systems.
- Provide expert guidance on utilities industry best practices and regulatory compliance within the SAP Service Cloud environment.
- Demonstrate excellent communication skills including the ability to effectively communicate with internal and external customers.
- Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail.
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