Trainer

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today!

Job Responsibilities :

• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures
• Proficient and comfortable in training in a remote virtual training environment or brick and mortar
• Ability to train and facilitate via Adobe Connect or similar remote training platform and traditional Brick and Mortar environment
• Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance
• Partner with clients in curriculum design and modification. Develop associated supporting materials.
• Ability to train to adult learning styles virtual and brick and mortar
• Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives
• Prepare lesson plans and course agenda for each training class
• Conduct proficiency evaluations and certify trainees for the programs to which they are assigned
• Execute nesting or on the job training excellence with results
• Ability to train class sizes anywhere from 10 to 100 learners
• In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance
• Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams
• Ensure trainees are successful for production environment and long-term retention
• While not training, trainer will be asked to take phone calls or support operations, depending on the business needs
• Perform assigned CSR duties

Qualifications :

• A minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or related industry.
• Undergraduate degree in Instructional Design, English or a related discipline.
• Virtual online experience in blogging or teaching
• Ability to build rapport in an online virtual environment
• Excellent oral and written communication skills at all levels of the organization.
• Demonstrated presentation and facilitation skills.
• Proficiency in Microsoft Office applications including PowerPoint and Word.
• Ability to work any shift x 7 days a week
• Ability to understand Standard Operating Procedures and when to ask for guidance
• Ability to adapt and implement changes on the fly
• Outgoing personality

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.