Manager Service Delivery

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities.

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development.

You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance.

We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Manager Service Delivery at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a community’s most vulnerable.

Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Your role in our mission

• Outstanding service delivery is one of Gainwell’s great strengths. Play a vital role in achieving that as we deliver better health and human services outcomes.
• Manage and oversee a service delivery testing team to ensure Gainwell’s testing products and services are delivered according to project schedule.
• Look ahead as you work with account teams to understand demand forecasts and assist accounts in proposing, planning, and delivering testing services.
• Navigate complex relationships between delivery and client groups to ensure stronger client relationships.
• Create more satisfied clients by identifying service improvements.
• Support proposal teams to integrate new, enhanced, and existing service offerings for current and new accounts.
• Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development, and work products.

What we're looking for

• 15+ years leading resources in test related excellence
• Experience deploying and leading testing transformation through technology including Automation, Performance, Shift Left and AI
• Able to oversee complex technical programs and multi-vendor solutions
• In depth understanding of government healthcare programs preferred
• Strong executive presence and excellent written and oral communication skills to build relationships and interact with clients and team members
• Skilled in managing projects, financial budgets, capacity planning and forecasting
• Able to drive results using various software life cycles and tools
• Exceptional in testing processes and tools to deploy and refine testing center of excellence procedures including test development, execution, results and defect management
• Establish enterprise-wide testing metrics and drive positive change
• Motivate and inspire diverse international teams to deliver high-quality results to all leadership levels and clients
• Rapid problem-solving skills to remove roadblocks and ensure on-time delivery
• Hands on functional, performance and automation experience
• Governance

What you should expect in this role

• Fully Remote Opportunity with the option to work anywhere within the United States
• Opportunities to travel through your work (0-10%)
• Video cameras must be used during all interviews
• The deadline to submit applications for this posting is September 16, 2024

LI-WM1

LI-Remote

The pay range for this position is $93,400- $116,400 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance.

We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone.

Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.

Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees