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L1 Customer Support Agent

L1 Customer Support Agent

GoflowNorth Bergen, NJ, United States
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Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels.

Goflow | Ridgefield Park, NJ (HQ)

In-house preferred, hybrid / remote options available

About Goflow

Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics — powering growth without the chaos.

Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available.

The Role

As an L1 Customer Support Agent, you’ll be the first point of contact for sellers who rely on Goflow every day. You’ll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly.

Key responsibilities :

  • Support customers with order, inventory, and shipping workflows
  • Troubleshoot syncing, stock, and fulfillment issues
  • Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs)
  • Provide product guidance and best practices
  • Log issues and escalate when needed

What We’re Looking For

  • 2+ years in technical support, customer service, or e-commerce ops
  • Familiarity with OMS, IMS, and shipping workflows
  • Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay)
  • Excellent written communication (chat / email support)
  • Strong troubleshooting and problem-solving skills
  • Coachable, curious, and eager to learn
  • Intercom experience (FinAI, automations) a plus

    • Why Join Us

  • Competitive salary + performance incentives
  • Benefits + 401(k) with company contributions
  • Additional perks and benefits
  • A culture built on learning, collaboration, and customer success

    • If this role excites you, we’d love to hear from you. Apply today.

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    Customer Support Agent • North Bergen, NJ, United States