Hotel Host Lead (Guest Service Agent)

Overview

Hotel Host Lead (Guest Service Agent) at Hyatt Place – Atlanta, GA

Organization : Hyatt Place Atlanta / Centennial Park

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place is designed to give guests a brand-new hotel experience, with a relaxed style and exceptional standards. You are the key to bringing it to life.

The Hotel Host Lead creates an experience for hotel guests by offering a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

Responsibilities

• First contact for guest concerns – each hotel to set specific options for service recovery
• Training of all new Hotel Hosts
• Conduct huddles to ensure clear communication of the day's events to all Hotel Hosts
• Food & Beverage inventory and ordering
• Oversee FIFO (first in / first out) process with Food & Beverage
• Conduct property tours for new hires and clients as necessary to assist the Sales department
• Oversee group reservations to ensure that they are pre-assigned and pre-keyed
• Initiate boards for Housekeeping in the morning
• Walk through of public areas and kitchen with follow up report / checklist to management
• Responsible for overseeing proper meeting room set up / tear down for internal and external clients
• Act as Manager on Duty in the absence of management
• Inventory control of Hotel Host Stand supplies and kitchen supplies
• City Ledger follow up notices
• Expedia / hotels.com billing

Qualifications

Seniorities and Employment

We are equal opportunity employers. Referrals increase your chances of interviewing at Hyatt Place by 2x. Get notified about new Host jobs in Atlanta, GA.

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