SVP, Cloud Operations

SVP, Cloud Operations

Job ID

2025-12884

# of Openings

Job Locations

Remote - U.S.

Category

Cloud Solutions

Overview

The Senior Vice President, Cloud Operations is a key executive leader responsible for the overall strategy, delivery, security, and performance of the company's global cloud infrastructure and operations. This individual will drive operational excellence, ensure a highly available and resilient platform, and lead the evolution of the company's cloud services to support innovation, scale, and customer success. The SVP will partner closely with Product, Engineering, Security, and Customer Success teams to deliver best-in-class solutions that meet enterprise-grade requirements while optimizing cost, performance, and user experience.

Responsibilities

Define and execute the global cloud operations strategy aligned with company goals.

• Lead, mentor, and scale a high-performing, globally distributed cloud operations team.
• Build strong cross-functional relationships to ensure alignment with product roadmaps and business priorities.
• Own availability, performance, scalability, and cost optimization of all SaaS production and non-production environments
• Drive best-in-class practices for monitoring, incident response, SLAs / SLIs / SLOs, and service reliability across a multi-tenant SaaS platform.
• Ensure seamless delivery of software updates, feature rollouts, and infrastructure upgrades without customer disruption.
• Oversee cloud architecture, capacity planning, and lifecycle management across public and hybrid cloud environments.
• Lead modernization initiatives (automation, observability, FinOps, DevOps / SRE practices) to enable scalable SaaS delivery.
• Evaluate emerging technologies and vendors to maintain a competitive edge.
• Ensure compliance with relevant regulations, certifications, and customer commitments (e.g., SOC 2, ISO 27001, HIPAA, GDPR).
• Partner with the CISO to manage cloud security posture and incident response readiness.
• Establish and track KPIs, SLAs, and OKRs to measure SaaS operational success.
• Serve as an executive sponsor for key customers, ensuring trust in the reliability and scalability of our SaaS platform.
• Collaborate with Finance on budgeting, forecasting, and cost optimization initiatives.
• Represent cloud operations at the executive level, board meetings, and industry forums

Basic Qualifications

What you can expect next

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program.

Find out more by going to https : / / www.hyland.com / en / resources / articles / why-work-at-hyland .

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