Senior Manager, Loyalty Strategy & Operations

Senior Manager, Loyalty Strategy & Operations

The Topgolf culture is sustained by ensuring we continuously champion the values on which the company was built and by hiring Playmakers who live and breathe our unique culture to keep it genuine. When bringing on new Playmakers, we make sure the person can perform the job. But we also place a huge emphasis on a candidate's ability to be curiously intelligent, embrace wholly inclusive cultural values, display self-awareness, demonstrate empathy, and model optimistic warmth.

The Senior Manager, Loyalty Strategy & Operations plays a pivotal role in driving Topgolf's loyalty initiatives. Reporting to the Senior Director of Player Strategy & Insights, this role is responsible for the execution and supporting the development and optimization of loyalty programs that deepen player engagement and retention. This individual will lead the operational roadmap for loyalty campaigns, leverage customer data to inform strategy, and ensure flawless execution across multiple teams and partners. The ideal candidate combines strategic thinking with operational excellence, thriving in a fast-paced, collaborative environment while always keeping the player at the center of decision-making.

Loyalty Strategy & Roadmap

• Support the Senior Director in evolving Topgolf's loyalty strategy into a differentiated, player-first program.
• Translate customer insights into actionable engagement strategies across the player lifecycle.

Program Operations & Execution

Data-Driven Optimization

Cross-Functional Collaboration

People Leadership

Qualifications

Growth Path

This role is designed to provide a clear pathway into future leadership opportunities within Topgolf's loyalty, player strategy, and customer engagement functions. Successful candidates will gain visibility across senior leadership, contribute to high-profile initiatives, and develop the skills and experience needed to advance into Director-level roles and beyond.