Responsibilities
May lead and direct the work of team members (project specific)
Qualifications :
- Excellent communication and written skills are vital, should be as comfortable with people as with systems and technology
- Able to work effectively at all levels of the organization with ability to convey a correct sense of urgency based on customer or business impact
- High level of accountability and can instill a sense of credibility when speaking with customers
- Advanced problem solver with the ability to sort through complex issues and conduct comparative analysis of multiple solutions
- Excellent organizational and multi-tasking skills prioritizes and performs a variety of concurrent tasks with efficiency and minimal direction
- Ability to follow written and verbal instructions
- Must be detail oriented
- Must be a quick learner and adaptable to change in process or required activities
- Extensive working knowledge of Microsoft operating systems and desktop software such as Microsoft Office suite
- Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning
Education and Experience :
- Bachelor’s Degree in computer related field
- MCSE certification or equivalent certifications
- Minimum 5 years of experience with PC hardware and software support, including troubleshooting, repair, and deployment
- Minimum 5 years of experience of direct client interaction and customer-service
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