Customer Service

Job Description

Job Description

Dont wait, take the next step in your career today. Ed Demaree Agency LLC in Goose Creek, South Carolina, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative.

If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you.

No prior experience in INDUSTRY ? No problem! This is the perfect opportunity to transfer your experience to break into a new industry.

Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know.

Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities.

Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired.

Apply now to join our team and our commitment to customer satisfaction and success. Customer Service Representative will work with existing customers and new customers to assist with Home and Auto insurance policies.

Will need to multitask and resolve customer needs.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Evenings Off

Retirement Plan

Career Growth Opportunities

Responsibilities

Answer incoming calls and handle customer needs.

Accounts receiveable, in bound and out bound calls for past due customers.

Outbound calls on customers renewing policies.

Monday - Friday 8 : 30-5 : 30 with 1 hour lunch

Meet new business production goals and objectives as established.

Develop insurance quotes, make sales presentations, and close sales.

Process customer policy change requests.

Secure all Trailing Documents from customers.

Complete Evidence of Insurance requests.

Document each customer contact in eAgent.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Treat each customer contact as a cross and up-sell opportunity including financial products.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Return all phone messages promptly.

Maintain knowledge of new products and services.

Provide exceptional customer service and support.

Be outstanding at relationship building.

Develop and maintain client relationships.

Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Provides on-going support to insurance clients as needed.

Work independently and as part of a team.

Requirements

Property and Casualty License is a plus. On the job training and License training available to the right candidate.

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication / interpersonal skills.

Confident, self-starter who works well independently.

Must have ability to multi-task.

Must be highly self-motivated.

Professional phone etiquette.

Career minded vision.

Follow through and exceed current and prospective client expectations.

Great Customer Service Skills.

Problem-Solving Capabilities.

Works well with other employees and is a team player with a positive attitude.

Strong work ethic and leadership skills.

Driven and goal-oriented individual.

No insurance experience required but must be willing to learn

Enthusiasm, optimism, and a willingness to see the good in every situation.