Technical Support Specialist

Overview

Salary : $25-27, depending on experience

Ivy Computer is seeking a Technical Support Specialist to join our team. Work for a company that values its people; a place where you have room to be creative, the environment is relaxed, and where we support our peoples personal and professional development. We are growing and looking for talented people to grow with us.

Our Technical Support Specialists are on the front line with our customers, speaking directly with them and solving problems in real time. Answering live calls is the heart of this role, and where youll make the biggest impact. Youll answer a wide range of questions, from quick fixes to step-by-step walkthroughs, and youll build lasting relationships with customers along the way.

At Ivy, we take our customer support seriously. We go above and beyond for our customers and our teammates. We take great pride in giving the best support, every single time we pick up the phone. Dogs are welcome in the office, so bring your best canine friend and dig in.

Responsibilities

Respond to live calls and provide real-time technical assistance to a variety of customers. Offer quick fixes and step-by-step walkthroughs, and build lasting relationships with customers through professional and friendly support.

Requirements

• Strong customer service skills
• Loves providing phone-based supports to a variety of customers
• Experience providing tech support
• Experience in networking, troubleshooting Windows
• Team player with the ability to work independently
• Most of all, must work and play well with others

This is an exciting time to be a part of the Ivy team. Vermont Business Magazine continues to name Ivy Computer, Inc. as one of the fastest growing technology companies and Best Places to Work in Vermont! We have been a leader in our industry for over 25 years. At Ivy we maintain a very relaxed office environment. Our team is happy, healthy, and well rounded.

This position is based in Waterbury Center, VT. The schedule is Monday through Friday during regular business hours with a rotating on call schedule. The job is an in-office position that currently allows for work-from-home time on Fridays after the initial onboarding process.

Pay range is $25-$27 / hour, depending on experience.

Benefits

Ivy Computer, Inc. has an excellent benefits package that includes medical insurance supplemented with an HRA for out-of-pocket expenses, dental and vision benefits, generous paid time off, 401k, life and insurance, a bonus plan, and tuition reimbursement opportunities. Highly competitive compensation. We even provide free car detailing!

Just Be You, We Like You That Way! We firmly believe collaboration among team members with varied pasts and perspectives generates deeper insights, resulting in actions that better serve our customers, employees, and community. We are committed to providing equal employment opportunities no matter who you are or where you are from.

At Ivy Computer, we love the work we do, and it shows. So, does Ivy sound like the place for you?

How to Apply

If you are interested in joining our team, please submit your cover letter and resume.

Why do we want a cover letter? We arent looking for a copy-paste form letter that stiffly outlines your work experience; that information is already on your resume. Instead, tell us more about you and what youre all about. Share with us things you think are important that may not fit well on a traditional resume.

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