Quality Assurance Analyst

VirtualVocations
New Orleans, Louisiana, United States
Full-time
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A company is looking for a Quality Assurance Analyst.Key Responsibilities : Monitor and guide production personnel as requiredAudit sales / broker processes to ensure compliance with regulations and standardsParticipate in call monitoring, provide trend data, and analyze quality reportsRequired Qualifications : Minimum 4 years' call center / sales experience;

Medicare Health Plan knowledge preferredBi-lingual preferredStrong knowledge of CMS Marketing Guidelines and industry regulationsExperience with systems such as Salesforce and TalkDeskDemonstrated ability to manage multiple tasks with competing priorities

14 days ago
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