Call Center Coordinator Bilingual (Spanish & English)
Location : Miramar, FL (On-Site)
About Us
MySpot is a best-in-class Care Hub and Clinical Provider of in-center and in-home pediatric therapy that delivers holistic, comprehensive care across all modalities to children and their families through a team of dedicated clinical professionals who thrive in a culture of excellence.
We create independence and belonging for children and young adults by bringing together speech, physical, occupational, ABA and Home Health therapies.
What You'll Do
- Take customer calls and provide accurate , satisfactory answers to questions and concerns .
- Routing calls to the correct department or responsible party .
- Assisting patients and caregivers with cancellations and / or rescheduling of appointments.
- Managing waitlist and scheduled appointments and reaching out to fill scheduling gaps when cancellations occur.
- Review and monitor authorization requirements prior to scheduling appointments.
- De-escalate situations involving dissatisfied customers and provide patient assistance and support.
- Be an active participating in training and learning opportunities within the company.
- Understanding call center metrics and continuously working to optimize performance .
- Adhere to all company policies and procedures.
What You'll Need
- High School Diploma or Equivalent
- Customer Service Experience
- Healthcare industry experience preferred
- Proficiency in Spanish and English with the ability to read, write and speak fluently.
Our Benefits
- Health Insurance
- Healthcare Savings Account & Flexible Spending Account
- Dental & Vision Insurance
- Life Insurance
- Disability Insurance
- 401K
- Paid Time Off (PTO)
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.
MySpot is an Equal Opportunity Employer for Minorities / Females / Disabled / Veterans.
Job Posted by ApplicantPro
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