CNC Technical Sales Engineer

Surf Search Inc

Louisville, KY

Full-time

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Provide technical expertise to both internal and external customers and colleagues. Process standard product requests, providing value-add solutions to customers.

Adhere to company guidelines and processes, with the ultimate goal of a highly satisfied customer.

Key Responsibilities

Demonstrate professionalism in all communications with internal and external colleagues, customers, and vendors.
Build and maintain relationships with internal and external colleagues, customers, and vendors, contributing to the effectiveness of the team through collaboration and constructive feedback.
Act as the primary contact point for our customers.
Identify customer needs, requirements, and constraints to provide technical support and guidance.
Evaluate proposed solution to ensure that it is feasible and will meet or exceed the customer needs while maintaining our quality standard;

employ collaboration with colleagues as needed.

Prepare accurate and timely quotations for customer solutions, incorporating correct pricing and lead times.
Enter and process orders in the ERP system and communicate order confirmations to the customer.
Identify and coordinate actions that need to be taken to support customer orders.
Follow up on quotations created; if an order is not placed, understand why and inform the BDM.
Set up and maintain accurate data in the ERP system (customers, sales / quotation products, sales text, quote information, etc.).
Stay informed on products, internal processes, R&D activities, and customer processes to accurately answer customer specific questions.
Participate in trade shows and effectively communicate the advantages of our products, provide technical advice, and further establish / expand customer and distributor relationships.
Additional responsibilities as assigned.
Maintain a safe, clean, and orderly work area.

Organizational development and communication

Communicate internally at operational, tactical, and strategic levels.
Communicate and coordinate procedures and processes with the Sales Office Manager.

Qualifications

A 4 year college degree with 0 2 years of related work experience preferred, or a combination of related work experience and education.
Strong attention to detail and organizational skills.
Experience with Solidworks, Autopol, AutoCAD, ERP / CRM systems, and Microsoft Office preferred.
Agility to speak, read, and write English.
Demonstrates ownership and ability to work in a team.
Energetic, self-motivated, and able to handle multiple tasks / priorities in a fast-paced environment.

20 days ago

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