WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America.
We share a passion for sports and are industry leaders providing best-in-class service for all our customers.
As a Payments and Fraud Analyst, you will work with our team of fraud analysts reviewing withdrawals and evaluating player activity to identify suspicious activity.
The work requires attention to detail and extensive and accurate documentation. An interest in sports and sports betting is helpful, but not an absolute must.
This position is located in the Norther New Jersey area.
What You Will Do :
- Carry out day-to-day tasks such as KYC, phone number and email change requests, reporting, escalations, and fraud investigations
- Ensure that all day-to-day tasks are being completed in accordance with our standards
- Collaborate with customer service teams to ensure that we continue to provide the best customer experience for our customers
- Report any adverse trends, issues and / or anomalies to the senior analyst
What You Will Need :
- 1 years of experience in the payments / fraud industry
- 1 years of experience dealing with fraud
- 1 years of experience dealing with internal and external escalations
- Strong data analysis skills and Excel experience at a high level required
- Ability to problem solve and implement solutions quickly, often coordinating multiple teams
- Excellent communication, organizational, operational, teamwork and interpersonal skills
- Previous experience working in a highly regulated industry
Other Skills You Will Own :
- Enthusiastic about working with revenue
- Passionate about internal / external customer service
- Understands the importance of establishing and maintaining positive relationships
- Good communicator and detailed oriented
- Able to maintain confidentiality
Physical Requirements :
- Must be able to sit for extended periods of time
- Must be able to type and talk on the phone for extended periods of time
- Regular attendance in the office
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Sportsbook reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Sportsbook’s employment process, finalist candidates will be required to complete a drug test and background check upon
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