Director of Operations : Philadelphia, PA

Overview

Jetstream is seeking a hands on, highly motivated and proven leader to assist in expanding our operation and providing exceptional leadership.

If you are an individual that thrives on operational challenges and who considers integrity and leadership to be their driving motivators, then please read further.

Position Summary : The Director of Operations is responsible for the day-to-day operational activities providing ground handling and aircraft appearance services.

Areas overseen may include, but are not limited to, baggage handling, aircraft loading / dispatch, customer service, and aircraft appearance.

This position is accountable for reliability, customer service delivery, branding, fostering positive employee relations, and regulatory compliance.

This position also ensures the safety of our customers, employees, and equipment. The Director of Operations is also required to deliver against established operational and financial performance goals.

Leadership of the aircraft appearance department also entails close oversight to ensure compliance with many government regulations such as FAA, OSHA, DOT and CBP.

Responsibilities

Principal Duties and Responsibilities

• Work with the local airline leadership to maximize operational performance in areas of on-time performance, staffing, training, compliance and safety.
• Interact with airport authorities, government agencies, airline customers and external organizations.
• Ensure all ramp safety, AOA safety, security rules and regulations are followed; report any violations as necessary.
• Accountable for reliability, customer service delivery, fostering positive employee relations, cost management and regulatory compliance.
• Directing and motivating station leadership to achieve agreed targets and proactively identifies areas for continued development.
• Evaluate the efficiency of business procedures aligned to organizational objectives and implement improvement plans accordingly.
• Participate in all local, regulatory, and business partner audits and report any findings and / or areas of concerns.
• Review facilities and operations for compliance and accident prevention deficiencies
• Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.
• Investigate, report, and implement corrective action for any incident of aircraft damage or employee injury and conduct / participate in employee coaching and counseling as necessary.
• Delivers against operational and financial goals and objectives.
• Accountable for ground support equipment
• Manage scheduling of employees and workgroup assignments
• Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of polices.
• Support the recruitment process and employee development in collaboration with the HR team #JGSLP

Qualifications

The Director of Operations position requires the following skills and experience

• Strong working knowledge of airline aircraft appearance operations
• Proven business acumen, technical learning / innovation management and a drive for results
• Ability to understand financial implications (cost benefit) in operational decisions.
• Superior problem-solving, conflict management and decision making skills
• Demonstrate communication, leadership, and analytical skills.
• Ability to develop effective relationships at all levels
• Knowledgeable in Microsoft Office software; Word, Excel, PowerPoint, Access, and Publisher

Required Education & Experience :

Bachelor’s Degree in Aviation Management or related field and / or equivalent experience preferred

Additional Requirements :

• Possess a valid US driver’s license.
• Must pass drug screen and a 10-year FAA background check (employment / criminal)
• Must demonstrate excellent interpersonal and verbal communication skills in English.
• Must be able to perform in a fast-paced environment while maintaining a professional and effective approach to high stress situations

Benefits : We will offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals.

A health benefit package to include major medical, dental, vision and 401k is available within 90 days of employment.

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