Sales Order Administrator 1

Sales Order Administrator 1

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

Job title : Sales Order Administrator 1

Employment : Permanent, Full-time

Job description : Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip. Join our first-class team to reinvent in-flight experience. In the role of Sales Order Administrator 1, you'll play a pivotal part on our Customer Service team. The AOG Sales Order Administrator is responsible for processing internal and external customer purchase orders. The AOG Sales Order Administrator coordinates day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the Customer. They will update changes of order dates and ensure adherence with contractual obligations. The AOG Sales Order Administrator is accountable to performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed.

This position contributes to our vision by :

• Ensure sales orders are processed accurately and entered within a timely manner using company ERP system
• Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
• Validate entered order information by checking against customer purchase orders
• Maintain a PO entry tracker to provide visibility to the Contracts and Accounting teams
• Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts
• Make sure AOG orders shipped out in time.
• Manage incoming emails and follow up closely with customers
• Coordinate with internal teams and department to expedite orders
• Work for RMA and claims
• Other job duties as determined based on level of administrator

Your Benefits : Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products / services and more!

Management roles may be eligible for a bonus in accordance with the terms of the applicable incentive plan.(Bonus eligible positions only) Remove if not applicable.

At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex / gender, sexual orientation, gender identity / gender expression, marital status, pregnancy, age, national origin, ancestry, disability / medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

Qualifications :

Annual salary : $18.32 - $28.78 Hourly

Job location : North America, United States, California

City (-ies) : 7330 Lincoln Way CA 92841 Garden Grove