Workforce Scheduler Analyst

A company is looking for a Workforce Scheduler Analyst to provide support and effective staff planning in a call center environment.

Key Responsibilities

Forecast call volumes and create accurate workforce schedules

Perform ad hoc analyses and present conclusions to management

Maintain schedule integrity and collaborate with management on staffing requirements

Required Qualifications

Associate degree or 2 years of college in business or related field required; Bachelor's Degree preferred

Minimum of 2 years of call center analytics experience required; workforce management experience preferred

Strong computer skills, particularly in Microsoft Office applications

Knowledge of WFM applications and call center business rules

Excellent analytical and qualitative skills