Attorney Relations Assignment CSR
BASIC PURPOSE
The Attorney Relations Assignment Representative is responsible for maintaining both the covered and 25% case assignment dockets which include assigning cases in a timely manner and making sure attorneys are performing to standard.
This role also includes adding to our network of attorneys.
JOB FUNCTIONS :
- To provide the best possible customer service for members, attorneys, and associates through inbound and outbound phone calls
- To obtain specific information from a court or attorney regarding a traffic citation and input that information into the computer system
- To recognize any case that may need specific actions to be taken and properly notify Attorney Relations-Attorney Development Supervisor.
- To precisely input any information given by courts or attorneys into the computer system
- To properly complete various forms of paperwork needed to handle the case in the best possible manner
- To manage Assignment Docket(s)
- To build the TVC network of attorneys.
- To perform other duties as assigned by Attorney Relations-Attorney Development Supervisor when needed
- To arrive on time and stay for the duration of your scheduled shift
- To maintain proper records of attendance by correctly using the Paycom system
- Report to Supervisor / Manager
QUALIFICATIONS :
- Education Requirements High School Diploma / GED
- Professional Experience 3 Years in customer service
- Licenses, Certificates, Credentials, and Other Requirements Must be able to type at least 35 WPM Must be able to operate a computer, use the internet and be familiar with 10-key
- Skill Sets Excellent verbal and written (both typed and handwritten) communication Highly self-motivated and results oriented Ability to perform in a high-energy, dynamic, and team-oriented environment Ability to think independently and problem solve
POSITION REQUIREMENTS :
Environmental Position will be assigned to an office work from home environment Employee will be exposed to weather conditions prevalent at the time (including occasional visits to field work sites, if applicable).
The noise level in the work environment is usually moderate.
- Schedule Monday-Friday 8-5
- Location The location assignment is remote with one in office week per Month. This location is subject to change and / or the position may be required to operate in the main office located at 14313 North May Avenue, OKC, OK 73134
Job Function(s) : Corporate
Love’s Travel Stops is the nation’s industry-leading travel stop network. For 60 years, we’ve provided customers with highway hospitality and
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