Director of Network Operations, Digital Technology Solutions

Director of Network Operations, Digital Technology Solutions

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff, and 340,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls the most ambitious campus design program in the country.

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With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center, and entry into the Big 12 Conference, UC’s momentum has never been stronger.

UC’s annual budget tops $1.65 billion, and its endowment totals $1.8 billion. The University’s overall regional economic impact exceeds $10.

6 billion, paving the way for the future of Cincinnati.

Job Overview

Oversee the 24x7 availability, performance, and security of the University’s network and voice services. Analyze the network and recommend changes or upgrades, ensuring compliance with best practices, promoting continuous improvement for operations, budget management, and capacity planning.

Oversee other technical resources and vendor management.

Essential Functions

• Oversee the planning, execution, and day-to-day operations for the University’s network operations and support teams to include LAN, WAN, WLAN, DNS / DHCP, VPN, AWS / Azure, Voice, Pinnacle, and structured cabling.
• Collaborate with the Office of Information Security to ensure the security and compliance of the university’s network by implementing policies, tools, monitoring, and best practices to prevent and monitor unauthorized access, misuse, or denial of service to a computer or other network-accessible resources.
• Provide technical guidance to senior management regarding new technologies based on the organization’s current and future needs;

oversee implementation and adoption of services.

• Define and lead troubleshooting processes during and outside of normal business hours and participate in change management and root cause analysis.
• Work closely with other teams to facilitate collaboration to implement and improve our services, support, and process improvement across the University.
• Design, develop, implement, and coordinate systems, policies, and procedures.
• Oversee the department budget and assist senior management and the business office in the annual budget planning and departmental budget analysis to develop rates for departmental services and ensure cost-effectiveness.
• Oversee multiple moderate to complex projects; develop moderate to highly complex project plans; coordinate resources and timetables;

communicate changes and progress; complete projects on time and on budget; manage project team activities.

• Serve as an expert resource to others and serve on committees and project teams.
• Interface and manage the relationship with vendors and service providers to ensure compliance with applicable laws, regulations, and SLAs.

Negotiate on behalf of the University to ensure the best possible outcomes for the University.

• May provide direct and / or indirect supervision to exempt and non-exempt staff (i.e., hiring / firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related field

Required Trainings / Certifications

Valid driver's license with an acceptable record

Required Experience

• Seven (7) years of advanced-level experience working with networking hardware and software, including network design and implementation, to include five (5) years of supervision and management experience of a technical network management team of at least 15 technicians.
• Demonstrated experience in managing and improving customer service and experience through a systemic and methodic approach utilizing ITSM tools and relative data.
• Demonstrated knowledge of network service delivery to include availability, reliability, security, administration and management, capacity planning, life-cycle management, roadmap, inventories, etc.
• Experience in managing technical projects through a project management process and relevant tools to ensure on-time, on-scope, and on-budget delivery of project deliverables.
• Demonstrated knowledge and experience in managing a complex budget through the planning, budgeting, and operations for multiple budgets within the unit.

Additional Qualifications Considered

• CCNA, CCNP, CCIE, or related industry certifications.
• Expert-level knowledge in systems / platforms / technologies currently used by the department.
• Degree or training in business administration or management.
• Experience in supporting or delivering technology services in Higher Education.

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