Shift Leader

Zankou Chicken is an award-winning, family-owned, fast-casual Mediterranean restaurant chain with eight locations in Southern California.

At Zankou, we provide a unique and wholesome Mediterranean experience through the continuous improvement of our people, our food, and our systems.

We live this philosophy with two key goals in mind : team member development and customer elation.

RESPONSIBILITIES :

• Greets all customers in a friendly, and helpful in a timely manner.
• Take customer orders
• Offers information and suggestions about our menu to the customer
• After the customer is done ordering repeat the order to the customer
• When giving customer their order please repeat the order and show them their meal
• When in the dining area greet and assist customers
• Follows up with customers to make sure needs are being met. Acknowledges waiting customers frustrations during periods of high volume or an unexpected rush, taking care of the situation
• Directs team members on shift to follow all cash management and cash register policies.
• Directs team members to complete tasks when appropriate and according to GM / AM instructionsPerforms Travel Paths.
• Executes store operations during scheduled shifts; organizes opening and closing duties as assigned.
• Provides ongoing coaching to shift team. Identifies when processes and actions are consistent / inconsistent with restaurant expectations and standards and coach / praise in the moment.
• Prepares daily administrative paperwork, cash reconciliations for entire day (including voids, refunds, and returns), and daily deposit preparation
• Completes workers compensation documents
• Invoice processing
• Processes mail in a timely manner
• Gives breaks as necessary, when appropriate, and according to labor law guidelines.
• Floor Control (aces in their places)
• Maintains focus on food standards, costs, and safety during the shift.
• Performs nightly inventory.
• Ensures team members are following all work safety guidelines
• Understands product preparation and storage procedures as well as holding times for each item (FIFO)
• Understands and complies with food safety and temperature standards. Ensures team members are following all food safety guidelines
• Food Safety / Sanitation requirements
• Understands and follows all food safety requirements and work safety requirements

SKILLS & EXPECTATIONS INCLUDE BUT NOT LIMITED TO

• Food handler certificate.
• Recipe & Menu Knowledge
• Allergen Knowledge
• Understands the ordering and receiving of product deliveries, processing requirements of each meat product and processing requirements for produce.
• Friendly and positive attitude
• Willingness to adapt to a changing and growing environment
• Strong communication skills
• Able to communicate with individuals from diverse backgrounds
• Ability to coach, train, develop, delegate and follow up
• Attention to detail
• Ability to keep focused on food standards, costs, and safety during the shift
• Ability to resolve employee conflicts
• Ability to resolve any customer dissatisfaction
• Strong interpersonal skills
• Organizational skills. Ability to be organized in a changing environment.
• Time management skills
• Understand basic labor law requirements related to rest period / meal period application
• Ability to maintain a calm professional demeanor during any volume of business.
• Reaches, bends, squats and frequently lifts and / or moves up to 50lbs
• Mobility required during the entire shift.

Company : Zankou Chicken

Position : Shift Leader

Status : Full Time

Shift : First (Day), Second (Afternoon)

Req # : 6555465

Date Posted : November 15, 2021

Location : 1415 E Colorado St, Glendale, US, CA, 91205

Job Category : Restaurant