Production Manager

Employee Applicant Privacy Notice

Who we are :

Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals.

The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way.

Join us to invest in yourself, your career, and the financial world.

Who we are

SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt-free.

We aim to be at the center of our members' financial lives and to help every member Get Their Money Right®. By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more.

One of the fastest-growing fintech companies, we've grown from 250 employees in 2015 to over 1,500 employees today, and are well on our way to reaching 1 million members.

With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around.

As an employer, we strive to hire employees who are committed to both our company's mission and our desire to build the best culture in the world.

If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you.

The role

The Production Manager is responsible for managing a team of Mortgage Loan Originators, including training, motivating, and performance managing team members to drive a highly successful team structure, while also ensuring every member interaction becomes an exceptional interaction with SoFi.

You will lead a team of 10 - 12 Mortgage professionals, with responsibility for facilitating the closing of loans at or ahead of the target while delivering an outstanding member experience.

What you'll do :

• Independently manage teams of 10 - 15 mortgage associates
• Manages pipeline and meets minimum monthly personal production for the team
• Train, motivate, monitor, and coach new associates
• Serve as a second-tier for escalations
• Handle special member circumstances and problems as they arise
• Ensure team is following procedures, as well as regulatory compliance
• Provide exceptional member experience
• Performance manage team members through scorecard metrics
• Manage daily reports to ensure team member performance
• Proactively identify, escalate issues and propose recommended solutions
• regarding potential issues with contributing to operational success
• Drive excellence in every member interaction
• Monitors the day-to-day activities of functional areas to ensure compliance to internal policies
• Other duties as assigned

What you'll need :

• Minimum Bachelors or Associate Degree or significant experience in the industry
• Mortgage Sales Management experience or its equivalent
• 3 + years' experience in sales management
• 3 + years general customer service experience
• Centralized sales experience or processing center management experience
• Experience training, motivating, monitoring, and coaching sales teams
• Strong written and verbal communication skills to answer questions and communicate issues clearly and concisely to associates, members, and upper management
• Ability to work independently with little or no supervision
• Professional demeanor and excellent work habits are essential
• Mortgage, consumer credit, or consumer lending experience
• Ability to motivate the sales team to exceed performance expectations
• Carries multiple state NMLS licenses
• Demonstrated success motivating and leading a team of sales professionals to meet or exceed rigorous sales targets
• Passionate about the member experience
• Knowledge of regulatory compliance
• Ability to work well with technology and the desire to help design workflows and processes to enhance our sales strategy and volumes
• Assist with and support infrastructure needed to support growing a sales team
• Ability to react to change quickly and implement new processes and procedures

Why you'll love working here

• Competitive salary packages and bonuses
• Comprehensive medical, dental, vision, and life insurance benefits
• Generous vacation and holidays
• Paid parental leave for eligible employees
• 401(k) and education on retirement planning
• Tuition reimbursement on approved programs
• Monthly contribution up to $200 to help you pay off your student loans
• Great health & well-being benefits including telehealth parental support, subsidized gym program
• Employer-paid lunch program (except for remote employees)
• Fully stocked kitchen (snacks and drinks)

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

Pay range : $64,000.00 - $120,000.00

Payment frequency : Annual

This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and / or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants : Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities.

If you need accommodations to participate in the job application or interview process, please let your recruiter know or email redacted .

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.