Job Description
Job Description
Account Manager / Reservation Specialist - THIS IS NOT A REMOTE OPPORTUNITY
Syndeo Staffing has direct placement and temp-to-hire opportunities for a few openings as for an Account Manager / Reservation Specialist.
As an Account Manager / Reservation Specialist, you will have the responsibility of communicating with vendors to negotiate and oversee customers' emergent and pre-planned travel arrangements.
This includes sourcing, negotiating, and managing all aspects of the reservation. The Account Manager / Reservation Specialist should be highly skilled administratively and present with exceptional negotiating and customer service skills.
ESSENTIAL FUNCTIONS :
- Utilize reservation system to book hotel rooms for customers accurately and efficiently.
- Gather all necessary information from customers, including travel dates, preferred hotel amenities, and special requests, ensuring a smooth reservation process.
- Collaborate with hotel partners to negotiate competitive room rates for customers.
- Utilize market knowledge and industry trends to secure the best possible rates and value-added benefits for customers.
- Maintain strong relationships with hotel representatives, ensuring effective communication and fostering mutually beneficial partnerships.
- Handle last-minute reservation changes, cancellations, and modifications promptly and efficiently.
- Respond to urgent customer requests, such as room upgrades, special requests, or additional amenities, ensuring a high level of customer satisfaction.
- Coordinate with hotels and other relevant parties to fulfill ad-hoc requests and resolve any issues that may arise.
REQUIREMENTS :
- High school diploma and / or GED equivalent Minimum of 1+ years of experience in a business office environment
- Hotel industry experience preferred
- Proficiency in computers, with hands-on experience utilizing Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Ability to work independently and multitask effectively in a fast-paced team environment
- Strong research and problem-solving abilities necessary
SCHEDULE :
- Office is open 24 / 7 to accommodate clientele.
- Desired schedule - 2nd shift 1 : 30 pm -10 pm with a 30 minute lunch
- If qualified, we will contact you regarding your availability.
Please Note : This position is in-office with no remote working capability.
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