Document Research Specialist

Insurance Policy Analyst

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

This position is responsible for accurately researching, analyzing and providing insurance policy information and documentation which directly impacts the company's financial responsibilities and supports the company's position pertaining to pending litigation, claim and underwriting cases. The incumbent must display strong research abilities, critical decision making capabilities, excellent customer focus, and understand the information and / or documents obtained are proprietary and need to be handled with the strictest of confidence. This position will report to the Hartford Field office five days a week up to the first three months as you complete training. Upon completion of training your work arrangement will be hybrid, three days in office and two days remote.

What Will You Do?

• Properly and timely analyze, interpret or disseminate insurance documents to fulfill customer requests from various sources including but not limited to : HOST applications; Web applications; document imaging software; microfilm; microfiche; and paper.
• Understand and utilize filing standards to properly search and retrieve information and documents.
• Work with highly sensitive, confidential and proprietary documents and information, the individual must adhere to corporate and department standards and regulations, to create, edit and route electronic documents (PDF) to customers within established timeframes.
• Communicate to customers, both verbally and written, regarding completeness and accuracy of information available and provide status updates as needed.
• Resolves moderately complex issues and escalate as required.
• Monitor unit work queue to manage current work items, close completed requests and obtain new assignments within established time constraints.
• Utilizing an electronic log and production report, accurately track completed work.
• Responsible for operating and maintaining microfilm / microfiche equipment to create electronic files from fiche and film. When necessary contact equipment vendor for any major maintenance and / or repair.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

What is a Must Have?

What Is in It for You?

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http : / / careers.travelers.com / life-at-travelers / benefits / .