Manager, eCommerce Risk Management and Fraud
W2 contract Onsite out of Ridgefield Park, NJ
- Manage risk analyst(s) across locations and set long-term strategy and vision for the Risk management organization
- Lead daily / weekly / monthly assessment of risk monitoring rules to evaluate effectiveness, identify enhancements to improve fraud detection capabilities, and reduce false positives
- Continuously evaluate platform for risk factors and develop strategies to manage them through data analysis and models
- Provide leadership to the risk management function, including goal setting for the risk analysts and program manager within the organization
- Partner with operations, business, product, engineering, and vendor teams to develop, modify, and implement risk management programs
- Facilitate weekly Risk assessment meetings with all stakeholders and identify areas of improvement
- Responsible for performing analysis of fraud trends and patterns to identify opportunities for process and systemic improvements to optimize risk / return tradeoffs
- Develop risk mitigation strategies to support the different channels within digital platform
- Work independently and cross-functionally to provide outstanding customer experiences
QUALIFICATIONS
- Top skills : eCommerce Fraud, People Management, SQL
- 5+ years of experience of fraud and risk assessment, analysis and management for e-Commerce, consumer financial services etc.
- 2+ years of people management experience
- Experience creating process flows, procedural documentation, and business reporting to include KPI measurement
- Bachelors in Engineering, Mathematics, or other quantitative field required; MBA or Masters or in Analytics, Statistics, or other quantitative field preferred
- 5+ years of hands-on experience in operations or business intelligence
- Experience in an eCommerce and / or Digital Marketing environment
- Familiarity with building reports and visualizations using Tableau (or similar BI tools)
- Strong problem-solving ability
- Excellent communication and data presentation skills
- Experience managing teams across global regions
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