Job Description
How You’ll Make an Impact
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
As the Sr. Director of Client Management for Epsilon's Travel Vertical, you will play a pivotal role in driving revenue growth and enhancing client relationships by leveraging Epsilon PeopleCloud Digital Media Solutions.
Your leadership will be instrumental in establishing yourself as a trusted partner to key travel clients and ensuring the delivery of impactful, data-driven marketing solutions.
What You’ll Achieve
Your primary objective will be to foster win / win outcomes that significantly enhance revenue growth for Epsilon PeopleCloud Digital Media Solutions.
Leveraging your deep industry knowledge and business acumen, you will identify client needs and tailor Epsilon’s advanced digital media solutions to achieve their goals.
You will lead internal teams in crafting and delivering customized, objective-based solutions, ensuring that our offerings are both innovative and aligned with client priorities.
By maintaining a high level of consultative engagement, you will facilitate effective day-to-day management of client accounts, building and nurturing relationships with key stakeholders across strategy, marketing, analytics, legal, compliance, and decision-makers within client organizations.
Your role will involve a deep understanding of the competitive landscape to address client needs in meaningful ways. You will negotiate effectively with client decision-makers to secure positive outcomes and develop a strategic roadmap for client success, ultimately becoming their trusted advisor.
Additionally, you will focus on developing internal talent to support robust client outcomes and satisfaction. Your leadership will drive the growth and trust essential for long-term client relationships, ensuring that Epsilon’s PeopleCloud Digital Media Solutions consistently deliver exceptional results.
Who You Are
- What you’ll bring with you :
- Client Partnership : Establish and nurture deep relationships with key stakeholders across the client's organization, including strategy, marketing, analytics, legal, and compliance teams.
- Strategic Solution Delivery : Lead internal teams in developing and delivering objective-based solutions that address the client’s most compelling priorities.
- Consultative Approach : Apply your business acumen to understand client needs and market trends.
- Account Management : Oversee the day-to-day management of client accounts, ensuring seamless execution and resolution of any issues.
- Market Insight and Negotiation : Quickly assimilate the client’s industry landscape and emerging trends.
- Roadmap for Success : Develop and implement a strategic roadmap that fosters client satisfaction, growth, and trust.
- Talent Development : Mentor and develop internal talent to enhance the team’s capabilities.
- Why you might stand out from other talent :
- Experience : Over 10 years of professional sales and marketing experience, with a preference for team management or leadership roles.
- Client Management : Proven experience in client management or sales, with expertise in ad solutions, direct marketing, or agency environments.
- Marketing Expertise : Strong understanding of marketing strategy, analytics, media performance, and forecasting.
- Self-Motivation : Proactive in identifying opportunities, new business prospects, and market gaps.
- Consultative Sales : Comfort and experience with consultative sales and solution selling approaches.
- Strategic Planning : Strong business and strategic planning skills, with a solid quantitative background.
- Negotiation Skills : Exceptional negotiation abilities.
- Communication : Effective communication skills across all organizational levels.
- Technical Skills : Proficiency in Microsoft Office, Excel, PowerPoint, and Salesforce.com.
- Education : BA / BS degree preferred, MBA is a plus.
Additional Information
Epsilon at Our CORE
Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices.
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers :
- Act with integrity.
- Work together to win together.
- Innovate with purpose.
- Respect all voices.
- Empower with accountability.
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following :
- Time to Recharge : Flexible time off (FTO), 14 paid holidays
- Time to Recover : Paid sick time
- Family Well-Being : Parental / new child leave, childcare & elder care assistance
- Extra Perks : Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon is an Equal Opportunity Employer.
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