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Vice President of Customer Support

VirtualVocations
Fremont, California, United States
Full-time

A company is looking for a Vice President of Customer Support to lead their customer support organization.Key Responsibilities : Develop and execute customer support strategies aligned with company goalsOversee the customer support journey, ensuring high-quality experiencesBuild scalable processes and systems to efficiently manage a growing customer baseRequired Qualifications : Bachelor's degree in Business, Education, Technology, or a related field (Master's preferred)10+ years of experience in customer support, with at least 5 years in a leadership roleProven track record in leading and scaling customer support teams in a high-growth environmentStrong understanding of the EdTech landscape and its challengesExperience with customer support technologies, including CRM systems and ticketing platforms

20 days ago
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