CUSTOMER SERVICE

Location : Location :

Location :

Customer Service in Albany, OR at Advance Auto Parts Location :

2110 Santiam Hwy SE At Advance Auto Parts we have a passion for YES . Each day we are motivated by a passion to help our Customers.

We have a commitment to advance the lives of our fellow Team Members, Customers, and the Communities where we live and work.

When you join our team, you become one of more of over 70,000 knowledgeable and experienced Team Members who are committed to providing outstanding customer service to our customers, communities and each other every day.

With over 5,100 stores in the United States, Canada, Puerto Rico and Virgin Islands, we are a leading automotive aftermarket parts provider.

With opportunities ranging from our front lines in our Stores to our Distribution Centers to our Corporate Support Center and our rapidly growing Professional Business, we have the career for you.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Career Description

Job Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge.

This role is responsible for providing advanced automotive problem resolution including identification, trouble shooting and project assistance for DIY customers.

The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes.

Fleet safety is preferred.

Primary Responsibilities

Best in class customer service and DIY issue resolution

Provide GAS3 selling experience for all DIY customers including walk-in, on-line orders and phone

Achieve personal / store sales goals and service objectives

Manage DIY services including testing, battery installation, wiper installs, etc.

Ensure high standards of customer service and store appearance standards

Key holder responsibilities (task assignment and completion, safety, open / close duties)

Secondary Responsibilities

Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.

Back Up to Professional services

Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Success Factors

Advanced selling skills (GAS3) for DIY

Friendly communication

Ability to locate and stock parts

Safety knowledge and skills

Operating inventory systems and store equipment

Parts and automotive system knowledge skills

Operating POS and Parts lookup systems

Expert at testing and diagnostic equipment for DIY services

ASE P2 certified or ASE ready equivalent

Advanced solution, project and product quality recommendation ability

Advanced parts lookup and sourcing

Essential Job Skills Necessary for Success as a Retail Parts Pro

Working knowledge of automotive systems, and diagnostic ability to include : internal engine, suspension, brakes, electronic, exhaust, etc.

Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals;

ability to write simple correspondence

Understand and execute instructions furnished in written, oral, or diagram form

Successfully complete the Parts Knowledge Assessment

Use basic math accurately : add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Use Microsoft software effectively (Word, Excel required)

Strong organizational skills

Ability to work an assortment of days, evenings, weekends and holidays as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

High school diploma or general education degree (GED)

Certificates, Licenses, Registrations

ASE certification preferred, but not required

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation.

While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel;

reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move up to 50 pounds and occasionally lift and / or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation.

While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades.

The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals;

risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

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