Clinical Triage Medical Assistant - Urology

Medical Assistant

The Medical Assistant is responsible for triaging patient concerns over the phone. This role involves assessing symptoms, prioritizing care needs, and providing clinical guidance based on established protocols. The Medical Assistant serves as a critical communication link between patients and providers, ensuring patients receive timely and appropriate guidance while documenting all interactions in Epic.

Essential Job Functions :

• Triages high-volume incoming patient calls, assesses symptoms, and provides clinical guidance.
• Maintains efficient patient flow.
• Communicates with patients in a culturally sensitive, professional manner.
• Documents all patient interactions, assessments, and guidance in Epic accurately and promptly.
• Directs calls appropriately.
• Collects, reviews, and addresses 20+ patient voicemails throughout the day, ensuring timely follow-up and documentation.
• Schedules appointments accurately and appropriately according to departmental guidelines.
• Effectively communicates clinical questions, concerns or issues to the provider appropriately and promptly.
• Sends prescriptions and refills electronically as directed by the provider and by understanding prescription control and prescription refill procedures.
• Demonstrates strong multitasking abilities.
• Understands and performs within scope of practice.
• Appropriately enters orders such as labs and medications in the Practice Management System (PMS) and EHR.
• Maintains proficiency with department specific equipment, troubleshoots and reports malfunctions promptly.
• All other duties as assigned.
• Recognizes and performs duties which need to be performed, although not directly assigned.

Education, Certification, Computer and Training Requirements :