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Bilingual Service Agent

Bilingual Service Agent

VirtualVocationsRockford, Illinois, United States
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A company is looking for a Bilingual Service Agent I to provide exceptional banking experiences for members through remote interactions.

Key Responsibilities

Process basic remote member transactions and assist with account inquiries and maintenance

Educate members on remote delivery channels and promote their use for convenience

Manage inbound calls effectively to meet service level requirements and ensure member satisfaction

Required Qualifications

High School diploma or GED

Financial industry and / or call center experience preferred but not required

Must be bondable

Proficient in personal computer use and Microsoft Office products

Reliable internet access of at least 50MBPS

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Bilingual Service • Rockford, Illinois, United States

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