CUSTOMER SERVICE REPRESENTATIVE III

Customer Service Representative III

Tucson, AZ Type : Full-Time Posted : 10 / 27 / 2021 Posting Number : req7418

Department : Museum of Art

Location : Main Campus

Address : Tucson, AZ USA

Position Highlights

The University of Arizona Museum of Art (UAMA) seeks a Visitor Services Lead. As part of the First Impressions team, the Guest Services Lead is responsible for providing exceptional customer service and overseeing student employees.

The ideal candidate should be well rounded, organized and must possess excellent communicative, interpersonal, and computer skills, with the ability to juggle multiple and diverse assignments.

The First Impressions team is often the first UAMA staff member with whom Museum visitors interacts, and must communicate knowledgeably and enthusiastically about exhibitions and other Museum activities.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays;

UA / ASU / NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!*

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please .

Duties & Responsibilities

• Manage model Visitor Services program that focuses on an excellent visitor experience with low inconvenience and high safety and cleanliness standards, including a clean, organized, professional front desk area.
• Directly interact with the public, ensuring exceptional customer service is delivered, including general museum information, and upholding policies and procedures.
• Hire, train, schedule, and supervise part-time student monitors.
• Perform the daily operations of the front desk including POS, perform opening and closing procedures and manage daily cash procedures.
• Restock frontline desk materials and maintain organized workspaces in the museum lobby.
• Assist with check-in and admissions at public programs and special events.
• Accurate data entry of daily admission numbers, attendance, revenue, tours etc.
• Ensure calls and / or emails to the main UAMA phone line and email address are processed efficiently and voicemails / messages are checked and passed on to the appropriate staff member.
• Works closely with Donor Relations Manager to ensure PCI compliance.
• Maintain up-to-date knowledge of Museum programming, membership benefits and events, tour topics and offerings, Exhibition details, and all operational changes.
• Oversees the handling and distribution of department mail.
• Follows all ADA and safety protocols as it relates to visitors and accessibility.
• Helps with set-up and take-down of lobby / galleries prior to and following events, as needed.
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent, or equivalent learning attained through experience required.
• Minimum of 5 years of relevant experience (retail, customer service, or equivalent) required.

Preferred Qualifications

• Associate's or Bachelor's degree or equivalent learning attained through experience.
• Experience Microsoft Office Technical Programs (Word, Excel, Publisher,) Microsoft Office Cloud Programs (One Drive), and Adobe Suite.
• Experience working in museums, non-profits, hospitality, or tourism.
• Cash handling experience.

FLSA : Non-Exempt

Full Time / Part Time : Full Time

Number of Hours Worked per Week : 40

Job FTE : 1.0

Work Calendar : Fiscal

Job Category : University Operations

Benefits Eligible : Yes - Full Benefits

Rate of Pay : $12.80 - $16.66

Compensation Type : hourly rate

Grade

Career Stream and Level

Job Family

Customer Service

Job Function

University Operations

Type of criminal background check required : Name-based criminal background check (non-security sensitive)

Number of Vacancies : 1

Contact Information for Candidates

Natasha Allen

[email protected]

Open Until Filled : Yes

Documents Needed to Apply : Resume and Cover Letter

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community.

As an Hispanic-serving institution and a Native American / Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies.

Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information.

As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Customer Service Representative III The University of Arizona Tucson, AZ To apply, please send all application materials to :

The University of Arizona

1501 N. Campbell, Room 2233

P.O. Box 245010

Tucson, AZ 85724 *Please be sure to read the job posting carefully and submit all required information.*