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Senior Manager Customer Service

VirtualVocations
Seattle, Washington, United States
Full-time

A company is looking for a Senior Manager of Customer Service.Key Responsibilities : Spearhead strategy and execution for the Customer Success team to deliver exceptional support and customer satisfactionCollaborate with cross-functional teams to advocate for customer needs and enhance the product experienceIdentify opportunities to streamline processes, optimize resources, and drive continuous improvements in service deliveryRequired Qualifications : 10+ years experience managing Contact Center Technical support teams for consumer products10+ years experience managing Customer Success teams within a tech company for consumer productsApplied experience with CSAT methodologies and methodsExperience with Salesforce Service Cloud and other related toolsExperience with Excel or Tableau at an intermediate level

27 days ago
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