Description
Hospital Director of Interpreter and Translation Services
Oversees language access programs to ensure effective communication with patients who have limited English proficiency (LEP) or are deaf or hard of hearing.
This role involves managing a team of interpreters and translators, coordinating language services, and ensuring compliance with regulatory standards.
Responsibilities :
Language Access Plan Management :
Develop, implement, and maintain a comprehensive language access strategic plan.
Ensure compliance with The Joint Commission, CMS, and requirements for other accrediting bodies related to interpreter and translations services.
Maintain a database of qualified interpreters and translators.
Coordinate and manage requests for interpretation and translation services.
Allocate budget resources for language assistance services.
Staff Training and Education :
Train hospital staff on how to utilize language assistance services when serving patients.
Provide ongoing education to staff regarding cultural competence and effective communication with LEP patients.
Collaborate with clinical departments to integrate language services into patient care workflows.
Quality Assurance and Monitoring :
Monitor interpreter and translator performance.
Evaluate the effectiveness of language services.
Address any issues related to communication barriers promptly.
Collaboration :
Work closely with clinical teams, patient advocates, and administrative staff.
Collaborate with community organizations to enhance language access services.
Policy Development :
Develop and update policies and procedures related to interpreter and translation services.
Ensure alignment with regulatory standards and best practices.
Financial Management, Reporting, and Documentation :
Maintain accurate records of language services provided.
Prepare reports for hospital leadership and regulatory agencies.
Develop and oversee department budget, vendor contracts, and financial performance / billing services.
Health Literacy :
Translate documents, videos, media, etc., for departments and / or outsource to vendors as needed.
Mininum Qualifications (Must have) :
Bachelor’s degree in a relevant field (., linguistics, healthcare administration), master’s preferred.
7-10 years of program management and operational expereince.
Certification as a medical interpreter (., CMI, CHI) preferred.
Fluency in English and at least one other relevant language.
Excellent interpersonal skills.
Experience with translation.
Good knowledge of medical terminology.
Excellent verbal communication skills.
Financial Benefits
- Competitive Pay
- Retirement planning and counseling
- 403(b) fixed employer-based contribution*
- 403(b) retirement plans with 4% or 5% match based on years of service
- 457(b) plan for eligible employees
- Student loan repayment benefit
- Long-term disability insurance
- Short-term disability insurance
- Life insurance and supplemental life option
- Long-term care insurance option
- Hospital indemnity option
- Auto and home insurance discounts
- Identity protection insurance
- Employee hardship donation program
- Credit Union memberships
- Financial tools, resources and webinars to help with budgeting
Health and Wellness BenefitsMedical and Dental Plans
- Three medical plan options including behavioral and preventive care coverage
- Health Savings Accounts / Flexible Spending Accounts
- Tier Zero Prescription benefits
- Two dental plan options
- Vision plan
- Infertility benefits
- Emory Eye Center and Emory Vision Center discounts
- Emory Aesthetic Center discounts
Wellness Programs
- Employee Assistance Program assistance with relationships, life events, challenges, daily living needs
- Healthy Emory wellness program with incentives
- Discounts at Emory wellness / fitness centers
- Other fitness center discounts
- Diabetes prevention program
- Wellness challenges
- Know Your Numbers kiosks
Childcare Resources
- Discounts
- Placement assistance
- Back-up and emergency care options
- Emory Healthcare childcare co-op / app
- Access to Emory student job network
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