Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally
sensitive manner.
Responds to customer questions with prompt information and / or service related to appointment status, wait time, or
unanticipated problems.
- Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
- Proactively approaches dissatisfied customers and implements customer service recovery measures.
- Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
- Obtains translation services as needed for customers.
- Participates in clinic meetings to assist in planning optimal patient flow for session / day.
- Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and
development activities by established guidelines as evidenced by supervisory observation and written / verbal feedback.
Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.
The schedule will be something like this but also subject to change
Monday- 730-1030-Main Campus
Monday 12-4 Texas Children’s Green Park Campus
Tue 730-1030 Main Campus
Tues 12-4 Texas Children’s Green Park Campus
Wednesday 730-1030 Main Campus
Wednesday 12-4 Texas Children’s Green Park Campus
Thursday Main Campus 730-4
Friday Main Campus 730-4
From 1030-12pm on Mon, Tues and Wednesday , that is the allotted time to get lunch and report to the Green Park location which is about 1.
5miles from the Main Campus.
Knowledge of nursing / medical assistant patient care tasks, the managed care industry, appointment scheduling, related
medical terminology and customer service concepts.
The ability to operate proficiently a personal computer and basic clinic / patient care, office equipment; demonstrate
interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide
excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is
necessary. Bilingual in Spanish / English a preferred
Certified MA, Rooming patients, admin paperwork, Vital Signs, Paper Charts, EPIC Charting
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