As a Help Desk Manager, the candidate should manage the daily operations of HSI Client's help desk. and as a Training Specialist, should develop and deliver engaging training sessions on various technical and soft skills relevant to the tech industry.
Culture
At The Next Innings, we're more than just an upskilling platform. We're a beacon of empowerment, guiding individuals and businesses towards their brightest futures.
With our cutting-edge AI technology and personalized approach, we've spent over 8 years illuminating paths to success for over 100 businesses.
From Canada to the US and India, we're dedicated to nurturing careers, igniting passions, and transforming lives through skill-building and heartfelt guidance.
Join us as we embark on this inspiring journey of growth and fulfillment together.
Responsibilities
Key Responsibilities :
Help Desk Management :
- Manage the daily operations of our help desk.
- Develop and implement procedures for effective help desk management.
- Escalate complex issues to the appropriate team members.
- Maintain clear and accurate documentation of all interactions.
Training & Development :
- Develop and deliver engaging training sessions on various technical and soft skills relevant to the tech industry.
- Tailor training content to meet the specific needs and learning styles of our diverse participants.
- Evaluate the effectiveness of training programs and make improvements as needed.
Key Qualifications :
- Minimum 2 years of experience in a help desk or technical support role.
- Experience working in the technology sector is preferred.
- Excellent communication, interpersonal, and presentation skills.
- Ability to develop and deliver engaging and informative training sessions.
- Strong analytical and problem-solving skills.
- A passion for empowering women and supporting their career development.
- Ability to work independently and as part of a team.
Must be fluent in English and comfortable working in a fast-paced environment
Requirements
Are you a diversity(woman) candidate?
Are you ready to relocate to Bangalore, Karnataka, India?
Are you ready to visit office in HSR Layout, Bangalore twice a week?
Do you have Minimum 2 years of experience in Help desk Management?
Any Graduate
English
Knowledge in : Technology
Knowledge in : Trainer
Knowledge in : Problem Solving
Knowledge in : Analytical
Knowledge in : Presentation Skills
Knowledge in : Communication
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