Licensed Customer Service Representative
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Description
Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs.
Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.
Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.
Training start time will be 9AM - 11AM.
Location will be remote / virtual.
Paid training is Monday Friday, 9 : 00am - 5 : 30pm EST (full time). Training is a critical component to your success and that success starts with reliable attendance.
Attendance and active engagement during training is mandatory for success in this role.
After onboarding and training is complete, go-forward shifts will have a start time between the hours of 8am and 10 : 30am EST / 8-hour shifts.
One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.
All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work.
Responsibilities :
Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.
Builds rapport with each customer.
Listens to customers' requests and inquiries.
Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
Uses de-escalation tactics and when necessary, escalates to appropriate team.
Processes policyholder transactions accurately and within Customer Response Center established time standards.
Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
Understands aspects of billing systems as it pertains to policy coverage.
Identifies and communicates transactions and impact to policy premium.
Evaluates and makes decisions regarding exceptions to payment plan and fees.
Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service.
Develops and maintains product, procedural and technical systems knowledge.
Completes licensing and continuing education requirements.
Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity.
Performs additional duties as assigned.
Qualifications
Associates degree and 1+ year Insurance experience preferred.
3-5 years related Customer Service experience is required.
Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
Excellent communication and interpersonal skills are required.
Personal Lines producer insurance licenses required upon hiring and training.
About Us
This position may have in-office requirements depending on candidate location.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers.
Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are proud to support a diverse, equitable and inclusive workplace, where all 45,000 employees feel a sense of community, belonging and can do their best work.
Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Medical Customer Service Representative
A company is looking for a Medical Customer Service Representative to work remotely. ...
Customer Service Representative, Call Center - Blue Ash, OH (M-F 10:00am - 6:30pm EST)
As a Customer Service Rep, you will support inbound customer inquiries and resolve customer issues by delivering world-class customer service. What does a Customer Service Representative do at Green Dot?. In Green Dot Customer Support, we continually seek individuals with a keen passion for deliveri...
Bilingual Customer Service Representative
Key Responsibilities:Provide telephonic customer service and support to members, customers, and providersGather information and perform investigations to resolve caller inquiries and issuesDocument caller interactions and ensure proper follow-up on questions and issuesRequired Qualifications:High Sc...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Remote / Customer Service Sales Toledo, OH
Overview: We are a rapidly growing company actively searching for dedicated and driven individuals from across North America & Canada to join us as life insurance benefits advisors in providing outstanding customer service and support to our client base. Sales or customer service experience is a...
Remote Customer Service Representative - Intuit
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. Maintain all service vows which include B...
Customer Service Representative
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...
Financial Services Representative - Toledo, OH
Have a passion for helping people? Join our team of Financial Services Representative where you’ll have dedicated time to focus on growth and career development, while you support our customers taking inbound calls while preparing for a future as the official face of Fidelity in our Investor Centers...