SUMMARY
This role requires being fully fluent in both French and English. The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.
If within a commutable distance to one of our offices, this role would offer a hybrid schedule after training (Tues-Thur in office, Mon / Fri work from home).
Pay rate : $16.50 / hour USD
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Provide professional support to all Avetta customers
- Help end-users navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Interact directly with Avetta customers through telephone, email and chat
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Provide necessary outbound follow-up, both via phone and email
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta’s culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars
MINIMUM QUALIFICATIONS :
- Call center experience is a plus
- Excellent communication skill both written and orally
- Working PC knowledge, windows preferred and related applications
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance
- Ability to learn and apply new information or skills
- Fluent in French and Engish
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