The Field Service Technician is responsible for high quality and effective repair of equipment in the field. The successful incumbent must work independent of direct supervision.
Provides excellent customer service, maintains professionalism, and ensures appropriate and detailed records for time, parts, supplies, purchases and repairs.
Diagnoses and repairs equipment and components
Performs diagnostic inspections as directed
Maintains complete and detailed working records for time, parts, supplies, and outside purchases for repairs
Maintains and cares for shop tools, all Company equipment and Company vehicles
Interacts with customers and co-workers on a daily basis
Accountable for following all DOT, OSHA, ISO9001 and established Company rules, regulations and guidelines
Measure of success determined by established Company guidelines, including but not limited to repairs completed, time required to complete repairs, feedback from customers, ability to take guidance and direction from Manager professionally, and execute upon such feedback
Ability to hookup to machines and diagnose with laptop
Ability to perform fabrication and welding processes
Represents the Company at factory, industry and company events, including meetings and training
Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook
Performs all other duties as assigned by management in a professional and efficient manner
Qualifications
High School diploma, GED or vocational training / certification
1 - 3 years experience in the same or similar industry
Owns and maintains personal tool inventory
Mechanical / technical aptitude, safe work habits, a good working knowledge of equipment operations and mechanical functions.
Strong current electronic diagnosing capabilities, works with minimal supervision, customer service oriented, a problem solver, reliable, ethical, able to adapt to the people and environment around them - customers, suppliers, co-workers and manufacturer's employees
Experience with hydraulic systems, electrical, electronics, pneumatics, diagnosing and calibration a plus
Communicates professionally, respectfully and honestly at all times and communication is to be clear and language is to be profanity free, while employee demeanor is to be calm and composed
Must be able to lift at least 50 lbs., stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear
Regularly exposed to extreme weather elements, including wet and / or humid conditions, extreme cold and extreme heat, moving mechanical parts and equipment, and noise level in working environment can be moderate to high
Background check, pre-employment drug testing and clean driving record required. CDL may be required
Personal appearance must be neat and clean
Travel as required
This position requires a valid driver's license and ability to meet requirements of the Company Driver Policy; the Company will review motor vehicle records annually for all employees for whom driving a motor vehicle is an essential job function or when employees must obtain and drive rental vehicles during the course of conducting company business